Terms & Conditions

By shopping with KW Ceramics, you are agreeing to accept the following conditions, under which we provide all our content and services. Please take a moment to read and understand them before you use our site.

PRICES AND PAYMENT
All prices on the KW Ceramics website are quoted in Australian Dollars ($AUD), and are subject to change without notice.

If an item is listed at an incorrect price, we reserve the right to refuse, cancel or limit any order placed at the incorrect price.

Postage and handling charges are not included in the item pricing – these are calculated upon checkout. Please note that KW Ceramics currently does not charge GST.

Secure Payments With Paypal
KW Ceramics accepts secure payment via Paypal. We also accept Visa or MasterCard payments. Credit card purchases are handled via the Paypal payment system to ensure safe and secure payment. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. Please note – you are NOT required to have or create a Paypal account to pay with credit card. KW Ceramics does not store your credit card details.

Orders are shipped after payment is received in full. Should you choose to pay with E-Cheque, your order will not be posted until we have received the payment into our account (this generally takes 3-5 business days).

Please refer to PayPal for their terms and conditions.

SHIPPING
Our ceramics studio is based in the Sunshine Coast hinterland, Queensland, Australia. We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are additional to the retail price and calculated upon checkout.

We aim to keep shipping costs as low as possible and shipping within Australia is just $9.95 for order less than $150. Furthermore we’re proud to offer FREE SHIPPING on all domestic orders above $150!  

Once full payment has been received for your order, items will ship within 2~4 business days, unless the item(s) you are after is placed on backorder, of which you will be notified during checkout. All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive.

INTERNATIONAL ORDERS
We can ship internationally on request. Please contact us for a shipping quote.

DELIVERY
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.

Delivery date estimates are given upon checkout and are good faith estimates only. KW Ceramics reserves the right to withhold delivery to any particular place or location at our sole discretion. We reserve the right not to sell to any prospective customer at our sole discretion.

RETURNS POLICY
To view our Returns Policy please click here.

DESCRIPTIONS AND COLOURS
All items for sale at kwceramics.com.au are described and photographed as accurately as possible, however we cannot guarantee that all product descriptions are current and error free. The colours shown are representational only. Actual colours on finished pieces may vary from colours displayed. Colours are mixed and applied by hand and will therefore always vary (which is part of the charm of our ceramics). Due to the slight temperature variations that can occur during the firing process or the position of the piece in the kiln, colours of (under)glazes as well as the clay itself may vary between pieces.

Please note that due to the different settings in monitors the colours might also vary slightly from what you see on your computer screen. If you need any further clarification, please contact us before ordering.

AVAILABILITY AND BACKORDERS
KW Ceramics endeavours to keep all online listings up-to-date and accurately list the ceramics available for immediate sale. However, should an item due to unforeseen circumstances be out of stock, and not available to be sent to you immediately, you will be contacted as soon as possible.

We have a large range of sizes, colours and patterns available in our ceramics collections. As each piece is made by hand from scratch, it’s not always possible for us to have each available option in stock ready to ship, however we can always make your favourite piece especially for you! If an item is placed on backorder you will be notified when you add the item to your shopping cart. Turnaround time is generally around 2–3 weeks + delivery, however if you need your order sooner for a special occasion, please get in touch with us and we will try our best to accommodate your request. Please note that if you place an order and one or more items are on backorder, the order will not be sent until all items are complete, regardless of the other pieces being in stock (unless otherwise agreed).

COPYRIGHT INFORMATION
All of the ceramics, designs, logos, text and photographs on our website are protected by copyright, owned by KW Ceramics and the photographers and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of KW Ceramics. If you would like to feature our work, please get in touch to request images.