Terms & Conditions and Privacy Policy

ABN 92629504650

By shopping with KW Ceramics, you are agreeing to accept the following conditions, under which we provide all our content and services. Please take a moment to read and understand them before you use our site.

PRICES AND PAYMENT
All prices on the KW Ceramics website are quoted in Australian Dollars ($AUD), and are subject to change without notice.

If an item is listed at an incorrect price, we reserve the right to refuse, cancel or limit any order placed at the incorrect price.

Postage and handling charges are not included in the item pricing – these are calculated upon checkout.

Secure Payments
KW Ceramics accepts secure payment via PayPal and eWAY. We accept Visa, MasterCard and American Express payments as well as PayPal payments. Credit card purchases are handled via the eWAY payment system to ensure safe and secure payment. Credit card transactions will be processed securely and no card details will be stored. 

Orders are shipped after payment is received in full. Should you choose to pay with E-Cheque via PayPal, your order will not be posted until we have received the payment into our account (this generally takes 3-5 business days).

DELIVERY
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply.

Delivery date estimates are given upon checkout and are good faith estimates only. KW Ceramics reserves the right to withhold delivery to any particular place or location at our sole discretion. We reserve the right not to sell to any prospective customer at our sole discretion.

RETURNS POLICY
To view our Returns Policy please click here.

DESCRIPTIONS AND COLOURS
All items for sale at kwceramics.com.au are described and photographed as accurately as possible, however we cannot guarantee that all product descriptions are current and error free. The colours shown are representational only. Actual colours on finished pieces may vary from colours displayed. Colours are mixed and applied by hand and will therefore always vary (which is part of the charm of our ceramics). Due to the slight temperature variations that can occur during the firing process or the position of the piece in the kiln, colours of (under)glazes as well as the clay itself may vary between pieces.

Please note that due to the different settings in monitors the colours might also vary slightly from what you see on your computer screen. If you need any further clarification, please contact us before ordering.

AVAILABILITY AND BACKORDERS
KW Ceramics endeavours to keep all online listings up-to-date and accurately list the ceramics available for immediate sale. However, should an item due to unforeseen circumstances be out of stock, and not available to be sent to you immediately, you will be contacted as soon as possible.

We have a large range of sizes, colours and patterns available in our ceramics collections. As each piece is made by hand from scratch, it’s not always possible for us to have each available option in stock ready to ship, however we can always make your favourite piece especially for you! If an item is placed on backorder you will be notified when you add the item to your shopping cart. Turnaround time is generally around 2–3 weeks + delivery, however if you need your order sooner for a special occasion, please get in touch with us and we will try our best to accommodate your request. Please note that if you place an order and one or more items are on backorder, the order will not be sent until all items are complete, regardless of the other pieces being in stock (unless otherwise agreed).

COPYRIGHT INFORMATION
All of the ceramics, designs, logos, text and photographs on our website are protected by copyright, owned by KW Ceramics and the photographers and may not be used without permission. The content must not be reproduced, modified, republished, uploaded to a third party, transmitted, posted or distributed in any way without the express authorisation of KW Ceramics. If you would like to feature our work, please get in touch to request images.

 

Privacy Policy

This Privacy Policy governs the manner in which Kim Wallace Ceramics collects, uses, maintains and discloses information collected from usersKim Wallace Ceramics website. This privacy policy applies to the Site and all products and services offered by Kim Wallace Ceramics.

PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION
Kim Wallace Ceramics may collect and use Users personal information for the following purposes:
• To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalise user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site. We may use feedback you provide to improve our products and services.
• To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails.  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY
Kim Wallace Ceramics has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
2/10 Leo Alley Rd, Noosaville QLD 4566  •  0488 588 477  •  studio@kwceramics.com.au

Last updated 17 Jan 2020

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